Refund Policy

This Refund Policy applies to all purchases made on the Cultus Career Ready platform (“Platform”) operated by Cultus Education Services and Technology Pvt. Ltd. (“Cultus”, “we”, “us”, or “our”). Please read this Policy carefully before completing your purchase.

By purchasing any step, bundle, or service on the Platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Overview

This Policy explains when refunds are available, how they are calculated and processed, and which purchases are eligible. It should be read together with our Terms & Conditions and Privacy Policy.

2. Products and Services Covered

This Policy applies to the following purchasable items on the Platform:

• Individual steps purchased on an à-la-carte basis (Steps 1 through 5)
• The 5-Step Bundle (“The Career Sprint”) — ₹999 at Founder Price

3. Refund Eligibility

3.1 Standard 7-day refund window

You may request a full refund within 7 calendar days of your purchase date, provided that:

• You have not commenced (started or accessed) the relevant step or course content
• You have not submitted any assessment or quiz responses
• Your request is made in writing to support@cultusedu.com within the 7-day window

3.2 Partial refund — unused steps

If you have purchased the 5-Step Bundle and have completed some but not all steps, you may be eligible for a partial refund corresponding to the unused steps, subject to the following conditions:

• You have not accessed or commenced the step for which a refund is requested
• Your refund request is received within 30 calendar days of your original purchase date
• A processing fee of ₹99 will be deducted from the refund amount

Partial refunds will be calculated based on the individual à-la-carte step price, not the discounted bundle price.

3.3 Non-refundable circumstances

Refunds will not be issued in the following circumstances:

• The 7-day refund window has elapsed
• You have accessed, commenced, or submitted any content within the relevant step or module
• Your account has been suspended or terminated due to a violation of our Terms and Conditions
• The refund request relates to a Founder Pricing discount (the discount itself is non-refundable; only the net amount paid is eligible for refund)
• Course access has expired due to the Access Window having lapsed
• The refund request is made by a third party rather than the registered account holder

4. Career Gateway

Career Gateway is a complimentary benefit unlocked when a learner completes all five steps of the programme and achieves a 5-star overall Readiness Score within the eligible enrollment window. It is not sold as a paid add-on or bundle, and accordingly there are no refunds applicable to Career Gateway access on its own.

The scope of Career Gateway support (including 1-on-1 career counselling, resume and LinkedIn rebuild, and partner-network access) is described on the Career Gateway page of the Platform. Cultus does not guarantee a specific job offer, employer, salary, role, or timeline; placement outcomes depend on market conditions, employer decisions, and individual performance.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

• Step 1: Email support@cultusedu.com with the subject line: “Refund Request — [Your Registered Email]”
• Step 2: Include in your email: your full name, registered email address, contact number, order / payment reference number, the product purchased, and the reason for your refund request
• Step 3: Our support team will acknowledge your request within 1–2 working days and confirm your eligibility
• Step 4: If approved, the refund will be processed within 7–10 working days to your original payment method

6. Refund Processing

Approved refunds will be credited to the original payment method used at the time of purchase. Processing timelines are as follows:

• Credit / debit card payments — 5–10 working days (subject to your bank’s processing times)
• UPI / net banking / wallets — 3–7 working days
• Any applicable payment gateway charges deducted at the time of the original transaction are non-refundable

Cultus is not responsible for delays caused by third-party payment processors or banks.

7. Course Access During Refund Processing

If your refund request is under review, your access to the Platform will continue until a decision is made. If the refund is approved, your account access to the relevant content will be revoked upon processing of the refund.

8. Technical Issues and Access Problems

If you are experiencing technical difficulties that prevent you from accessing your course content — such as locked modules, video playback errors, or AI interview failures — please contact support@cultusedu.com before requesting a refund. Our team will endeavour to resolve such issues within 1–2 working days.

Technical difficulties that are promptly resolved by our support team do not constitute grounds for a refund.

9. Assessment Auto-Submission

As stated in our Terms and Conditions, assessments are subject to auto-submission if the learner switches browser tabs, presses ESC, or clicks outside the assessment window. This is an intentional anti-cheating mechanism. Auto-submitted assessments are not eligible for refunds or reassessment on these grounds.

10. Changes to This Policy

Cultus reserves the right to amend this Refund Policy at any time. The revised Policy will be posted on the Platform with a new effective date. Changes will not apply retrospectively to purchases made prior to the revision date.

11. Contact Us

For all refund-related queries, please contact our support team: